Privacy Policy

Canu Care Privacy Policy

Last updated: March 2019


Canu Care Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

In particular, this Privacy Policy details our collection, use and disclosure of personal and non-personal data you give to Canu Care when you access or use Canu Care’s online and/or mobile services and websites, and software provided by Canu Care on or in connection with such services or websites (collectively, the “Site”).

This privacy policy applies between you, the User of this Website and Canu Care Ltd, the owner and provider of this Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at:

Changes of Business Ownership and Control

Canu Care Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Canu Care Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this Privacy Policy

Canu Care Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Canu Care Ltd by email at [email protected].

Personal Data and Non-Personal Data

Personal data (“Personal Data”) refers to any information that relates to an identified or identifiable individual, and non-personal data (“Non-Personal Data”) refers to any information that does not identify you as a specific individual. Please note that at all times Canu Care will adhere to the applicable statutory definition in determining what is and is not Personal Data for the purposes of this Privacy Policy. Where this Privacy Policy refers to “information” or “your information” this may include both Personal and Non-Personal Data.

Definitions and Interpretation

In this privacy policy, the following definitions are used:

1. In this privacy policy, the following definitions are used:

Data collectively all information that you submit to Canu Care Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR the General Data Protection Regulation (EU) 2016/679;
Canu Care Ltd, or us Canu Care Ltd, a company incorporated in England and Wales with registered number 11387967 whose registered office is at 36 Southernhay , Basildon, Essex, SS14 1ET;
UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (ECDirective) (Amendment) Regulations 2011;
User or you any third party that accesses the Website and is not either (i) employed by Canu Care Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Canu Care Ltd and accessing the
Website in connection with the provision of such services; and Website the website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

• the singular includes the plural and vice versa;

• references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

• a reference to a person includes firms, companies, government entities, trusts and partnerships;

• "including" is understood to mean "including without limitation";

• reference to any statutory provision includes any modification or amendment of it;

• the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of Canu Care Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Canu Care Ltd is the "data controller". This means that Canu Care Ltd determines the purposes for which, and the manner in which, your Data is processed.

Occasionally, we may refer to this Privacy Policy in notices on the Site, including special purpose web pages, mobile applications, or other resources, for example, if we invite you to submit ideas to improve the Site. This Privacy Policy applies to information collected by us through such special purpose resources, as modified in the particular notice (e.g., with respect to the types of data collected or our uses or disclosures of such information). Canu Care may amend this Privacy Policy at any time.

Changes to the Privacy Policy

Please review the “Last Updated” legend at the top of this page to determine when this Privacy Policy was last amended. Any changes to this Privacy Policy will become effective on the “Last Updated” date indicated above. By using the Site or providing information to us following such changes, you will have accepted the amended Privacy Policy. If Canu Care is going to use Personal Data collected through the Site in a manner materially different from that stated at the time of collection, then Canu Care will notify users via email and/or by posting a notice on Canu Care’s Site for 30 days prior to such use or by other means as required by law.

Canu Care’s approach to privacy and the General Data Protection Regulation (GDPR)

Please note this Privacy Policy describes, in a comprehensive manner, how Canu Care processes your data. For more information on Canu Care’s approach to privacy and GDPR, see below.

Information Collected

You provide different types of information in order for Canu Care to provide our services, products and features to you.

We collect Data in the following ways:

• data is given to us by you; and

• data is collected automatically.

We may collect the following Data, which includes personal Data, from you:

• name;

• contact Information such as email addresses and telephone numbers;

• IP address (automatically collected);

• web browser type and version (automatically collected);e. operating system (automatically collected);

• a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

• in each case, in accordance with this privacy policy.

Canu Care Ltd will collect your Data in a number of ways, for example:

• when you contact us through the Website, by telephone, post, e-mail or through any other means;

• when you register with us and set up an account to receive our products/services;

• when you complete surveys that we use for research purposes (although you are not obliged to respond to them);

• when you enter a competition or promotion through a social media channel;

• when you elect to receive marketing communications from us;

• when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

• we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

• we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, please refer to the Canu Care Cookie Policy.

Storage of Your Information

Canu Care shall retain users’ Personal Data to the extent such retention is adequate, relevant and limited to what is necessary for the purposes for which they are processed. In particular, Canu Care shall not retain Personal Data for any longer than necessary for the purposes of performing the processing outlined in this Privacy Policy.

If you create a Canu Care account, your information may be collected and stored in a manner that connects to your account email address. Canu Care may also create and assign to your device an identifier that is similar to an account number. We may collect the name you have associated with your device, device type, telephone number, country, and any other information you choose to provide, such as user name, email address, or post code. For example, while using a mobile device to access Canu Care, Canu Care may provide a Job Seeker with relevant job postings that are located within the same zip code as where this activity is taking place. The collection of this data is solely used in accordance with the purposes outlined in the “Use of Your Information” section of this Privacy Policy, to the extent applicable.

Canu Care may also store the information detailed in this section of the Privacy Policy on its equipment or the equipment of third parties that Canu Care has a relationship with. Such storage services will be governed by appropriate protections, as required by applicable rules.

Use of Your information

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• transmission by email of marketing materials that may be of interest to you;

• social media and Google Adwords marketing;

in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

o soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

o for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

o if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Keeping Data Secure

We will use technical and organisational measures to safeguard your Data, for example:

Access to your account is controlled by a password and a user name that is unique to you and we store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: [email protected].

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

You have the following rights in relation to your Data:

o Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information, we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

o Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

o Right to erase - the right to request that we delete or remove your Data from our systems.

o Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

o Right to data portability - the right to request that we move, copy or transfer your Data.

o Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: [email protected].

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found ontheir website at

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Opting Out of Receiving Marketing Communications

If you no longer want to receive marketing materials from us based upon your Personal Data, going forward, you may opt out of receiving such marketing related messages by clicking unsubscribe (or an equivalent action) where applicable, or by sending an email to [email protected]. Please note that we may still send other messages to you, such as administrative messages. We will comply with your request as soon as reasonably practicable, and in accordance with applicable laws.

Changes of business ownership and control

Please review the “Last Updated” legend at the top of the Privacy Policy to determine when it was last amended. Any changes will become effective on the “Last Updated” date indicated above. By using the website or providing information to us following such changes, you will have accepted the amended Privacy Policy. If Canu Care is going to use Personal Data collected through the Site in a manner materially different from that stated at the time of collection, then Canu Care will notify users via email and/or by posting a notice on Canu Care’s Site for 30 days prior to such use or by other means as required by law.

General Inquiries and Complaints

Contacting Canu Care

You may contact Canu Care at 36 Southernhay, Basildon, Essex, SS14 1ET or via email using the address [email protected]


If you believe your data protection rights have been infringed by Canu Care Ltd, you have the right to complain to the appropriate data protection supervisory authority in your jurisdiction.