Last updated: March 2019
Changes of Business Ownership and Control
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact Canu Care Ltd by email at [email protected].
Personal Data and Non-Personal Data
Definitions and Interpretation
|Data||collectively all information that you submit to Canu Care Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;|
|Cookies||a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);|
|Data Protection Laws||any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;|
|GDPR||the General Data Protection Regulation (EU) 2016/679;|
|Canu Care Ltd, or us||Canu Care Ltd, a company incorporated in England and Wales with registered number 11387967 whose registered office is at 36 Southernhay , Basildon, Essex, SS14 1ET;|
|UK and EU Cookie Law||the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (ECDirective) (Amendment) Regulations 2011;|
|User or you||any third party that accesses the Website and is not either (i) employed by Canu Care Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Canu Care Ltd and accessing the|
|Website||in connection with the provision of such services; and Website the website that you are currently using, www.canu.care, and any sub-domains of this site unless expressly excluded by their own terms and conditions.|
• the singular includes the plural and vice versa;
• a reference to a person includes firms, companies, government entities, trusts and partnerships;
• "including" is understood to mean "including without limitation";
• reference to any statutory provision includes any modification or amendment of it;
For purposes of the applicable Data Protection Laws, Canu Care Ltd is the "data controller". This means that Canu Care Ltd determines the purposes for which, and the manner in which, your Data is processed.
Canu Care’s approach to privacy and the General Data Protection Regulation (GDPR)
You provide different types of information in order for Canu Care to provide our services, products and features to you.
We collect Data in the following ways:
• data is given to us by you; and
• data is collected automatically.
We may collect the following Data, which includes personal Data, from you:
• contact Information such as email addresses and telephone numbers;
• IP address (automatically collected);
• web browser type and version (automatically collected);e. operating system (automatically collected);
• a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
Canu Care Ltd will collect your Data in a number of ways, for example:
• when you contact us through the Website, by telephone, post, e-mail or through any other means;
• when you register with us and set up an account to receive our products/services;
• when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
• when you enter a competition or promotion through a social media channel;
• when you elect to receive marketing communications from us;
• when you use our services;
Data that is collected automatically
To the extent that you access the Website, we will collect your Data automatically, for example:
• we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Storage of Your Information
Use of Your information
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
• transmission by email of marketing materials that may be of interest to you;
• social media and Google Adwords marketing;
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
o soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
o for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
o if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Keeping Data Secure
We will use technical and organisational measures to safeguard your Data, for example:
Access to your account is controlled by a password and a user name that is unique to you and we store your Data on secure servers.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: [email protected].
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
You have the following rights in relation to your Data:
o Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information, we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
o Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
o Right to erase - the right to request that we delete or remove your Data from our systems.
o Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
o Right to data portability - the right to request that we move, copy or transfer your Data.
o Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: [email protected].
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found ontheir website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Opting Out of Receiving Marketing Communications
If you no longer want to receive marketing materials from us based upon your Personal Data, going forward, you may opt out of receiving such marketing related messages by clicking unsubscribe (or an equivalent action) where applicable, or by sending an email to [email protected]. Please note that we may still send other messages to you, such as administrative messages. We will comply with your request as soon as reasonably practicable, and in accordance with applicable laws.
Changes of business ownership and control
General Inquiries and Complaints
Contacting Canu Care
You may contact Canu Care at 36 Southernhay, Basildon, Essex, SS14 1ET or via email using the address [email protected]
If you believe your data protection rights have been infringed by Canu Care Ltd, you have the right to complain to the appropriate data protection supervisory authority in your jurisdiction.