Cookie Policy

Canu Care Cookie Policy

Last Updated: March 2019

This Cookie policy applies between you, the User of this Website and Canu Care Ltd, the owner and provider of this Website. This Cookie policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at:

For the purposes of this Cookie Policy, “Canu Care” or “we” means Canu Care Ltd.

By using or accessing Canu Care’s websites (“Site”), you are consenting to Canu Care’s use of Cookies as outlined below.

Introduction: What is a cookie?

This website may place and access Cookies on your computer. This Cookie policy helps to explain the occasions when and why cookies may be sent to visitors to the Site (referred to in this policy as “we”, “us” or “our”). “Cookies” are text-only pieces of information that a website transfers to an individual’s hard drive or other website-browsing equipment for record-keeping purposes. Cookies allow the Site to remember important information that will make your use of the site more convenient. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value. Certain cookies will be used on the Site regardless of whether you are logged in to your account or not. Session Cookies are temporary cookies that remain in the cookie file of your browser until you leave the Site.

Persistent Cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). When we use session cookies to track the total number of visitors to our Site, this is done on an anonymous aggregate basis (as cookies do not in themselves carry any personal data). We may also employ cookies so that we remember your computer when it is used to return to the Site to help customize your Canu Care web experience. We may associate personal information with a cookie file in those instances.

All cookies used by this website are used in accordance with current UK and EU Cookie Law. Before the Website places Cookies on your computer, you will be presented with a message bar informing you of the use of Cookies. By using the website, you are giving your consent to the placing of Cookies. You are therefore enabling Canu Care Ltd to provide a better experience and service to you. You may, if you wish, disable or remove the Cookies; however certain features of the Website may not function fully or as intended.

How Canu Care uses cookies

Like most websites, we use cookies for a variety of purposes in order to improve your online experience, for analytics and for marketing, but specifically we use Cookies on the Site for the following purposes:

Type of Cookie Purpose
Strictly necessary cookies These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Tracking cookies These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Managing cookies in your browser

You can choose to enable or disable Cookies in your internet browser; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Name Expiry Purpose Type
canu_session Session User session information Necessary
_ca_chat 1 year User Engage live chat Tracking
sessionid Session User Engage session Tracking
_cfduid Session User Engage session Tracking
_ueuuid Session User Engage session Tracking
_ga 2 years Registers a unique ID that is used to generate statistical data on how each visitor uses the website Tracking
_gid Session Registers a unique ID that is used to generate statistical data on how each visitor uses the website Necessary
_gat Session Used by Google Analytics to throttle the request rate Tracking

Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. You can easily delete and manage any cookies that have been installed in the cookie folder of your browser by following the instructions provided by your particular browser manufacturer.

Google Chrome

Internet Explorer

Mozilla Firefox

Safari (Desktop)

Safari (Mobile)

Android Browser


Opera Mobile

If your browser is not listed here, consult the documentation that your particular browser manufacturer provides. You may also consult your mobile device documentation for information on how to disable cookies on your mobile device. If you disable all cookies, you may not be able to take advantage of all the features of this Site. Please note that if you have not cleared your cookies or cache, the contents of which may affect autofill functions on the Canu Care website and you are responsible for any such actions.

Changes To Our Cookie Policy

Please review the “Last Updated” legend at the top of the Cookie Policy to determine when it was last amended. Any changes will become effective on the “Last Updated” date indicated above. By using the Site or providing information to us following such changes, you will have accepted the amended Cookie Policy. If Canu Care is going to use Personal Data collected through the Site in a manner materially different from that stated at the time of collection, then Canu Care will notify users via email and/or by posting a notice on Canu Care’s Site for 30 days prior to such use or by other means as required by law.